BIDDERS

PURCHASING ITEMS

CAN I PREVIEW ITEMS IN PERSON?

- ABSOLUTELY! WE ENCOURAGE EVERYONE TO PREVIEW ITEMS IN PERSON IF POSSIBLE. IF AN AUCTION IS AVAILABLE TO VIEW ONLINE - IT CAN BE PREVIEWED IN PERSON. WE TRY TO MAKE THIS PROCESS AS EASY AS POSSIBLE - WE HAVE SET HOURS AT OUR SHOWROOMS AND YOU CAN STOP BY ANY TIME DURING THOSE HOURS AND PREVIEW FOR AS LONG AS YOU'D LIKE!

WHERE DO I GO TO ATTEND YOUR AUCTIONS?

- NEARLY ALL OF OUR SALES, UNLESS SPECIFICALLY PROMOTED AS LIVE AND IN PERSON - ARE ONLINE ONLY. THERE IS NO IN-PERSON
FLOOR BIDDING.

WHERE ARE YOUR AUCTIONS ONLINE?

- WE CURRENTLY OFFER OUR AUCTIONS ON HIBID AND LIVEAUCTIONEERS.

I HAVE A QUESTION ABOUT AN ITEM YOU ARE SELLING...

- OUR CUSTOMER SERVICE TEAM LOVES TO ANSWER QUESTIONS. THE EASIEST WAY TO HAVE YOUR QUESTION ANSWERED QUICKLY WOULD BE TO SEND IT IN VIA THE MESSAGING FUNCTION OF THE AUCTION PLATFORM YOU'RE USING - DIRECTLY FROM THE ITEM IF POSSIBLE.

BUYER'S PREMIUM?

- WE DO CHARGE A BUYER'S PREMIUM - 18% ON HIBID AND 23% ON LIVEAUCTIONEERS REGARDLESS OF PAYMENT METHOD.

I HAVE A TAX ID

- EXCELLENT - PLEASE EMAIL US A COPY! ON HIBID, WE CAN REMOVE SALES TAX AND MARK YOUR ACCOUNT SO THAT YOU ARE NOT CHARGED TAX IN THE FUTURE. IF THIS IS YOUR FIRST PURCHASE WITH US - YOU MAY BE CHARGED TAX BY DEFAULT - PLEASE REACH OUT VIA PHONE OR EMAIL AND WE WILL BE HAPPY TO CORRECT THIS FOR YOU.

THE LIVEAUCTIONEERS PLATFORM HANDLES ALL SALES TAX ON THAT PLATFORM. IF YOU'VE PURCHASED ITEMS USING LIVEAUCTIONEERS YOU WILL NEED TO CONTACT THEM DIRECTLY.

HOW DO I PAY FOR MY ITEMS?

- WE WILL RUN THE CARD YOU HAVE REGISTERED WITH HIBID OR LIVEAUCTIONEERS IMMEDIATELY AT THE END OF THE AUCTION. WE DO ALSO ACCEPT CASH OR CHECK ON PICKUP OR A CARD OVER THE PHONE. WE DO NOT USE PAYPAL, VENMO OR OTHER CASH APPS.

SHIPPING & PICKUP

- OUR IN HOUSE SHIPPING TEAM BEGINS PACKING OUT OF STATE ORDERS IMMEDIATELY AFTER A SALE ENDS. IF YOU ARE LOCATED OUTSIDE OF PENNSYLVANIA YOUR ORDER WILL BE SENT TO THE SHIPPING DEPARTMENT FOR PACKAGING. IF YOU'RE LOCATED IN PENNSYLVANIA WITHIN 90 MINUTES OF OUR LOCATION - YOUR ORDER WILL BE HELD FOR PICKUP. PLEASE REACH OUT IF YOU ARE WITHIN PA AND WOULD LIKE US TO SHIP YOUR ITEMS OR CONTACT US IF YOU ARE OUT OF STATE AND WOULD LIKE TO PICK YOUR ITEMS UP.

WHY DOESN'T MY INVOICE HAVE A SHIPPING COST ON THERE?

- GREAT QUESTION! WE CHARGE FOR AUCTION PURCHASES AND SHIPPING COSTS SEPARATELY.

SHIPPING OR PICKING UP?

WHERE DO I GO TO PICK UP MY ITEMS?

WHEN ARE PICKUP TIMES?

TROUBLESHOOTING

WHY CAN'T I BID IN YOUR AUCTION?

WHAT HAPPENS IF I DON'T PAY FOR AN ITEM?

I AM HAVING A PROBLEM WITH MY ORDER - WHAT DO I DO?

BIDDERS

PURCHASING ITEMS

CAN I PREVIEW ITEMS IN PERSON?

WHERE DO I GO TO ATTEND YOUR AUCTIONS?

WHERE ARE YOUR AUCTIONS ONLINE?

I HAVE A QUESTION ABOUT AN ITEM YOU ARE SELLING...

BUYER'S PREMIUM?

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